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‘Basic Service Management’ by Rob England (a.k.a The IT Skeptic)
Basic Service Management by Rob England This is a quick review of Rob England’s book ‘Basic Service Management’. You can find out more about Rob’s book and the TIPU method here: www.basicsm.com. If you...
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BAU Improvements
In my last article on service improvement, I laid out four premises that underlie how I think we should approach CSI: Process improvements evolve with time on railroads Everything we change is service...
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